Call, text or email us

Which channel to use

Each channel suits a different situation:

• Call if you want to talk it through now, or if you are not sure what you need. A ten-minute call often settles whether we are a fit.
• Text if you are on a job site and want to start the conversation without stopping work. Send the basics and we will reply when you are free.
• Email if you want to send links, photos of your trucks or materials, or a longer description of a rebrand you are planning.

Because our hours are set to Pacific time, late afternoons and early evenings in Oakville are a good time to call. Many owners find that suits them, after crews have finished for the day.

What to include in your first message

You don't need a brief. A few facts help us give you a useful first answer:

1. Your firm's name and website address, if you have one.
2. Your trade and the two or three services you most want to sell.
3. Where in Oakville and nearby you work most, for example south of the QEW, Glen Abbey or North Oakville.
4. What prompted you to get in touch: a dated site, a new division, a rebrand, or calls drying up.
5. A rough average job value, if you are comfortable sharing it.

Here is a template you can copy into a text or email and fill in:

Hi, this is [Your name] from [Business name]. We do [trade] in [Oakville communities you serve]. Our website is [web address or "we don't have one"]. We're thinking about [new website / rebrand / cleaning up our Google profile] because [reason]. Our average job is about [$ amount]. Is this something you can help with?

What happens next

After you get in touch, the process is straightforward:

1. We reply within one business day, usually sooner, to arrange a time to talk.
2. The first conversation takes about 30 minutes. We ask about your work, your customers and what you have tried. You ask us anything.
3. We look at your presence. With your permission, we review your website, Google profile and a few competitors serving the same Oakville communities.
4. You receive a short written diagnosis: what we would fix first, what it would cost on which plan, and what we expect it could change. No pressure to proceed.
5. If you go ahead, we start with access to your accounts and an interview, as described on our services overview.

Before you get in touch

If you want to prepare, three pages will help. The pricing page shows the plans and what drives cost. The FAQ answers questions about contracts, ownership and reporting. And the guide to auditing your own brand lets you spot problems yourself before we talk, which makes the first conversation more productive.

If you are comparing providers

It is sensible to talk to more than one brand or web provider before choosing. If you do, ask each of them the same three questions: who will own the domain and accounts, how they will measure whether the work paid off, and what happens if you want to leave after three months. Our answers are on the FAQ page, and we are happy to repeat them on the phone.

A note on what we do

Oakville.Agency is a brand and marketing service for trades and home-service businesses. We are not a contractor, so please don't contact us to book a repair or renovation; we can't send anyone to your home. If you are a homeowner looking for a trade, your local residents' association or neighbours are a better place to start.